Complaints

Freedom Finance realises that sometimes there are situations where things don't go as well as they should and problems arise. If this happens to you please let us know so we can work towards addressing and fixing the problem.

Please discuss with us first

Once we are aware of your concern we will ensure that our team takes the appropriate steps to address your concerns straight away.

If the staff member is not able to resolve this with you the matter will be referred to our Customer Resolutions team. Customer Resolutions will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.
 

Contact the Customer Resolutions team:

PO Box 384
Coolangatta QLD 4225
Australia
Phone:1300 261 641 (Australia), 0800 004 348 (New Zealand)
Email:resolutions@freedomleisure.com.au
 

Freedom Customers

If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. We are a member of the Australian Financial Complaints Authority (AFCA). AFCA independently and impartially resolve disputes between consumers and participating financial services providers.

Australian Financial Complaints Authority (AFCA)

The contact details for the Australian Financial Complaints Authority are:

AFCA can be contacted at:
GPO Box 3 Melbourne VIC 3001 
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au​